ADVICE FOR CUSTOMERS OF LIVE HOLIDAYS LIMITED
We are sorry to confirm that Live Holidays Limited ceased trading on 05 October 2022.
If you have booked a holiday with Live Holidays Limited, we regret that all bookings will be cancelled. We have set out some advice below.
Please note it is very important that customers read the following advice on how to claim depending on the type of booking you have and how you paid for it.
Bookings with travel including a flight
If your booking included a flight, you need to make a claim via the CAA’s website https://www.caa.co.uk/atol-protection/make-an-atol-claim/latest-atol-holder-failures/live-holidays-ltd/
Bookings with travel not including a flight
If your booking included transport (coach, ferry, train) and if you paid any amount by credit or debit card, you will need to seek a refund from your card issuer. To assist you with making your claim you will need to download a letter:
Please note that the debit card letter should be used if you paid by credit card but the total value of the charge was less that £100.
If your booking was paid by any other method, then you can submit to Travel & General – please see Here for a claim form or email accounts@travel-general.com if you cannot access the form and one will be posted to you.
You will need a copy of your booking invoice and proof of payment or an acceptable photo of both to complete your claim.
Do not send any other information until you have completed a claim form.
Bookings through a travel agent or other travel company bookings
If you made your booking through a travel agent or other travel company – not directly with Live Holidays Limited, then you will need to contact that company for advice and guidance.
Assistance
If you need assistance with your claim email accounts@travel-general.com
How long will it take to process my claim?
We aim to complete all claim payments as soon as possible. Across the industry there are a high volume of failures and we are estimating that claims can take up to six months to process.
When you submit your claim, ensure you send through all required paperwork. You will need a copy of your booking invoice and proof of payment or an acceptable photo of both to complete your claim.