Financial Protection

Total financial protection for your Cuba holidays

Feel safe and secure that booking your Cuba holiday with us is fully compliant with all UK travel industry standards. With Cuba Direct you are fully protected!

Cuba Direct accreditations

Air Travel Organisers' Licensing scheme (ATOL)

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate.

TOPP Protected

Packages that exclude flights are protected too. Land-only packages are financially protected under our Total Payment Protection Insurance Policy (topp). Are you outside the UK? Not a problem: our policy cover all customers worldwide. In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available to download here

In compliance with The Package Travel and Linked Travel Arrangements Regulations 2018, an insurance policy has been arranged with Travel & General Insurance Services Limited (t&g), to protect customers' prepayments in the unlikely event of our financial failure, and paid in respect of:

  • Non-flight inclusive packages commencing and returning to the UK.

  • The ground handling aspects of packages where the customer is responsible for arranging travel to the destination offered on this website.

  • Non-ATOL flight inclusive packages sold to customers outside of the European Economic Area (EEA).

For:

  • A refund of such prepayments if customers have not yet travelled, or

  • Making arrangements to enable the holiday to continue if customers have already travelled.

  • Repatriation of customers as may be applicable, subject to the terms of the insurance policy.

Customers' prepayments are protected by a topp policy

In the unlikely event of financial failure please contact the claims helpline on 01702 811397. A copy of the policy is available on request.

This policy is provided by Travel & General Insurance Services Limited (t&g), registered number 02527363 and underwritten by Hiscox Insurance Company Limited (Hiscox), registered number 00070234. t&g and Hiscox are authorised and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (number 113849).

International Air Transport Association (IATA)

We are registered with the International Air Transport Association (IATA) who work with the "air transport industry to promote safe, reliable, secure and economic air travel". As their member, we are required to maintain high standards of service and dependability for our holidaymakers.

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